Exciting Presentation
Your people will learn how to
- manage stage fright
- prepare professionally for a presentation
- get the body under control on the stage
- avoid people from being bored by their presentation
- manage disturbances and unfriendly comments
- get full attention from the audience within 10 seconds
Structure
Theory, Case Studies, Video Analysis
Theory, Case Studies, Video Analysis
Duration
2 days
2 days
Participants
6 people max.
6 people max.
Effective Communication
Your people will learn how to
- communicate in a way that their customers or colleagues understand them 100%
- avoid misunderstandings in a discussion
- avoid a “No” by a customer
- manage big differences in opinion with a colleague or subordinate
- convince people and even make them feel good about it
- show leadership and solve (staff-)problems through effective communication
- professionally criticize a subordinate
- avoid de-motivation of a subordinate after being criticized by them
- dismiss or fire somebody and give him/her still a good feeling
Structure
Theory, Case Studies, Video Analysis
Theory, Case Studies, Video Analysis
Duration
2 days
2 days
Participants
6 people max.
6 people max.
Key Account Management
Your people will learn how to
- focus on the right things during the day
- answer any question from Management immediately
- double the time with customer work
- become a preferred supplier from the customer
- facilitate their boss’s life
- prepare better for Business Planning Meetings
- improve forecasting & planning
Structure
Theory, Case Studies, Checklists
Theory, Case Studies, Checklists
Duration
1 day
1 day
Participants
6 people max.
6 people max.
High Pressure Negotiation
Your people will learn how to
- find out what is really important to their customer
- make their customer seeing his benefits in their product
- react properly, when a customer says: “No, I don’t need it!”
- escape from price & margin negotiations
- sell more without paying money
- handle objections without letting the customer lose face
- sell more (“upselling”) and at the same time give the customer a good feeling
- get out of any ultimatum, like “if you don’t give me what I want, I will…”
- find out, whether a customer plays tricks
- get prepared more professionally for an important customer call
Structure
Theory, Case Studies, Video Analysis
Theory, Case Studies, Video Analysis
Duration
2 days
2 days
Participants
6 people max.
6 people max.
Conceptual Selling
Your people will learn how to
- launch a new brand without money
- make the customer say: “Yes!”
- communicatecomplex issues in a simple and understandable way
- manage objections before they are even raised
- make the customer think: “Whow, this really makes sense to me!”
- make the customer do what they want – immediately
Structure
Theory, Case Studies
Theory, Case Studies
Duration
2 days
2 days
Participants
6 people max.
6 people max.
Category Management
Your people will learn how to
- make their customer giving them instore-data for free
- excite their customer thanks to their analysis and knowledge
- become a true category captain at the customer
- avoid paying money for aggressive proposals
- significantly increase the customer’s category sales within 6 months
- become a role model for the whole category
Structure
Theory, Case Studies, Video Analysis
Theory, Case Studies, Video Analysis
Duration
2 days
2 days
Participants
8 people max.
8 people max.
Increasing Team Effectiveness
Your people will learn how to
- increase the output of their team
- become a great leader, well accepted by the team
- make sure that everyone knows where the team is heading to
- make each team member feel valued in the team
- improve the team spirit
- create a “line-of-one” with their team
- really get to know what each team member thinks about them
- reduce bad tensions and rumors in their team
- survive in a subarctical region with their team after their plain crashed
Structure
Theory, Case Studies, Team Effectiveness Checklist
Theory, Case Studies, Team Effectiveness Checklist
Duration
2 days
2 days
Participants
unlimited. The whole team.
unlimited. The whole team.
Professional Coaching of a Team
Your people will learn how to
- increase the performance of their subordinates
- save time and at the same time get the work done
- coach their team to become highly effective managers
- give power to their team without losing control
- manage a lack of performance of a team member
- solve delicate situations with a team member
Structure
Theory, Real life case studies, Video Analysis
Theory, Real life case studies, Video Analysis
Duration
2 days
2 days
Participants
6 people max.
6 people max.
Train the Trainer
Your People will learn how to
- plan and prepare a training session and make it real
- make a training interactive
- run practical exercises in a training
- bring the training to life and anecdotes
- conduct realistic role-plays
- vary the coaching style
- manage difficult people in the course
- apply the 77 rules of great trainers
Structure
Theory, Case Studies, Role Plays, Video-Analysis, Checklists
Theory, Case Studies, Role Plays, Video-Analysis, Checklists
Duration
2 days
2 days
Participants
6 people max.
6 people max.